Texture Print Dress
Texture Print Dress
- Short sleeve
- Zip fastening
- 100% Polyester
RETURNS AND EXCHANGE
We accept refunds and but unfortunately, we are unable to offer exchanges. You will need to place a new order on the tennerstore.com website, returning the original item for a refund.
REFUND POLICY AND PROCEDURES
All goods can be returned within 14 days from the date of delivery provided they have a RAN (Returns Authorization Number).
To obtain a RAN you must contact :
Please give full details of what you are returning and the reasons why.
The Returns Authorization Number should be written on your original invoice and on the return-shipping label.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that we cannot offer refunds on grooming products, pierced jewelry, lingerie or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. This may not apply if your item is faulty or the product is of unsatisfactory quality. Shoes must be tried on indoors to ensure that if returned , they are of good condition.
Please include the original invoice sent to you along with reason why the goods have been returned. In the case of a defective item, please in addition provide a full description of the fault.
Items should be posted back to: TENNER STORE, 47-49 Park Royal Road, London,NW10 7LQ, GB.
Please note we cannot accept parcels back into our warehouse without the RAN number clearly marked on the outside of the parcel.
For your protection we strongly recommend that you use a recorded-delivery service that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Tenner Store.
All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card excluding shipping charges. International customs duties and sales taxes are non-refundable for shipments outside the European Community (EU). Refunds will be made within 7 days of receipt of goods.
Delivery costs are not refunded unless the goods are found to be faulty.
At present our delivery charges are determined on the weight of the entire parcel (not per item) and starts from just £3.95.
All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent to. A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through. Please allow up to 48 hours to pick and pack orders.
It is the customer's responsibility to ensure that they write down the full and correct address. If an incorrect address is given, any additional charges for redirecting the parcel to the correct address must be paid by the customer. Refunds for items not received due to incorrect or incomplete addresses will only be made once the original parcel is received back by Tenner Store.
We aim to meet the following timescales but during busy period deliveries may take a little longer
UK Standard Delivery from £3.95 (3-5 working days)
Next day delivery from £ 8.95 (ORDERS NEED TO MADE BEFORE 1PM)
Next day delivery cannot be made on Fridays for Sat Delivery. Any Saturday delivery must be chosen as Special Saturday Delivery.
Special Saturday Delivery
Starts from- £12.95
Orders for special Saturday delivery must be placed before 2PM Friday
Europe (5 - 7 working days)
Starts from £5.95
United States/Canada (6 - 10 working days)
Starts from £5.95
ALL ITEMS NO MORE THAN £10!